IMPORTANT: Your order/invoice number is used for any and all referrence to your order. You MUST hold on to your order/invoice - it is your receipt. Without a receipt, we WILL NOT accept any returns or exchanges. Protect and keep track of your invoice! DO NOT lose or dispose of your invoice!

Our 1-866 telephone number is for SALES ONLY! Please do not use our toll-free telephone number for tracking, technical support, or customer service - the Sales department may not be able to assist you with these things.

Technical Support is available between 10:00 a.m. and 5:00 p.m. Mon.-Fri. at http://www.pc4people.com/contact.php or Email. Technical Support is not toll-free. Please do not contact our Sales department about Technical Support - they will not be able to help you.

Purchase Orders are accepted from government and educational institutions at our discretion.
Orders for in-stock, unassembled items or parts, which are received before 1:00 p.m. EST, will ship within up to 1-3 business days. Not all parts are guaranteed in stock. Parts not in stock are usually received in stock within 1-2 business days.

Shipping and Handling charges are not included with most website prices. If include, the included shipping covers only shipping within the continental U.S.. Shipping and Handling charges are non-refundable.

Up to a 20% restocking fee will be charged on all merchandise returned for a refund. All cancelled orders will be assessed a $20 cancellation fee as well as a restocking fee if applicable (special orders, already packaged orders, etc.).

International orders are accepted at our discretion. We will ship internationally if certain requirements are met by the customer. Call us for more information.

Product prices and specifications are subject to change without notice. We do our best to be accurate, but occasionally mistakes do occur. We are not responsible for any typographical, photographic or technical errors.

Quality Control

PC4PEOPLE, LLC will try to make sure that all components (such as motherboards, CPU's, memory and hard drives) are in operational condition prior to shipping. All motherboard and CPU kits will be tested and properly configured by PC4PEOPLE, LLC technical staff. All complete systems will be tested and will go through at least a 72-HOUR BURN-IN PERIOD prior to shipping. The entire Assemble/Testing process can take 5-10 business days.

Keep in mind: components can fail, and mistakes do happen. We cannot guarantee that all components will function properly when received by our customers. We also cannot guarantee that all components will be completely compatible with existing components that customers may have. We will do our best to make sure that damaged, failed, and incompatible components are replaced in a timely and orderly fashion, but the customer must follow our policies to allow for this.

Warranty

This policy may not be altered or amended in any manner, and the buyer, by accepting delivery of the goods described herein, accepts and agrees to abide by the terms and conditions contained herein.

The ownership of all products shipped and sold from PC4PEOPLE, LLC remains with PC4PEOPLE, LLC until all payments from the customer are cleared.

No warranty for physically damaged items (which have cracks, missing pins, burn marks, etc.). Any items damaged by power surges, floods, brownouts, or other natural disasters are not covered by warranty.

If any product is found to be abused, mishandled, modified or altered: all warranties will be voided.

Items must be received by the PC4PEOPLE, LLC RMA department before the last day of warranty.

If a replacement is not available, PC4PEOPLE, LLC reserves the right to replace with similar products of equal value or offer upgraded products at a minimum fee if the item has been discontinued from our product line. PC4PEOPLE, LLC also has the right to repair the products.

Warranty void without receipt or invoice.

PC4PEOPLE, LLC accepts no liability with respect to any software or data contained in any product or parts sold by or returned to PC4PEOPLE, LLC

Warranty Limitations

Component tampering, misuse, or physical damage by purchaser voids all warranties. Warranty sticker and serial numbers must be in-tact on all merchandise. Repaired or replaced RMA items carry the original warranty of the product. Warranty and technical services cannot be extended for any customers.

PC4PEOPLE, LLC represents and warrants to purchaser that the goods fully comply with all material government laws and regulations applicable to the sale of the goods in the United States.

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