NO WARRANTY NOT SET FORTH ABOVE IS EXPRESSED OR IMPLIED BY PC4PEOPLE, LLC, AND PC4PEOPLE, LLC EXPRESSLY DISCLAIMS THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
The manufacturer warranty limitations apply to all products sold by PC4PEOPLE, LLC. PC4PEOPLE, LLC reserves the right to repair or replace items with those of equivalent specifications.
All individual parts sold by PC4PEOPLE, LLC have a limited warranty against manufacturing defects for a period of 12 months, unless otherwise specified. Assembled systems have up to a 5-YEAR PARTS/up to 5-YEAR LABOR WARRANTY- diagnostic and repair labor.
If the manufacturer's warranty period for the product is longer than that of PC4PEOPLE, LLC, the manufacturer's RMA department will handle the service.
System Specific Warranty
All complete systems* built by PC4PEOPLE, LLC carry UP TO a 5 year parts & labor warranty. No warranty is on-site unless otherwise specified. All barebone systems carry UP TO a 5 year parts & labor warranties. All motherboard combos carry UP TO 5 year parts & labor warranties.
RMA may be given on defective parts, but not to exceeding the warranty date.
All warranty systems are to be repaired and diagnosed by PC4PEOPLE, LLC only, any repairs performed by someone other than PC4PEOPLE, LLC will void warranty in its entirety.
Barebone systems and Motherboard Combos will be tested as much as possible before shipping, however, the customer is assumed to be knowledgeable and able to assemble a system on his/her own without assistance. Support will not be provided for customers of Barebone systems and/or Motherboard Combos unless at the customer's expense.
*A complete system is a system that may be completely tested before being shipped. It must include a motherboard, processor, processor fan, case, memory, hard drive, CD-ROM, video card, sound card, modem, and an operating system (all essential components). If a system does not include one or more of these items, support will not be provided to the customer unless at customer's expense.
Systems built and tested without an operating system will not be fully warrantied. Systems built and tested without an operating system will carry reduced warranty coverage (strictly hardware coverage ONLY!). Support will not be provided on any system without an operating system unless at the customer's expense. Repairs that are not hardware related on any system purchased without an operating system will be done also at the customer's expense.
Parts Warranty
CPU (OEM) 90 days, unless otherwise specified. CPU must be returned with sticker in-tact. Warranty will be void for CPUs returned without sticker.
The following items carry Manufacturer's Warranty: Monitors, Hard Drives, Printers, and Scanners.
The following items carry 90-day warranty unless otherwise specified by manufacturer: Motherboard Combos, Barebone Systems, Memory, CD-ROM's, Keyboards, Mice, Power Supply, and Cases.
Refunds
All refunds are at PC4PEOPLE, LLC's discretion. This does not include freight, shipping and handling, or rush charges.
TIME LIMITS:
We guarantee 30-day money back for most items, except CPU, memory, systems, and some special order items (consult your salesperson). The exception for the CPU and memory is necessary due to the frequent price fluctuation in these items. No returns for credit after the time limits will be accepted. These time limits do not offset in any way the warranty of the products.
OTHER LIMITS:
Shipping charges are NOT refundable. Labor charges included in systems ($39 per system) and services are NOT refundable. Any physically damaged or defaced items are not refundable. Opened software is not refundable. Cases that have been opened and assembled by customers will not be refundable. Items with missing original manufacturer packaging materials, manual, driver CD, cables and/or other supporting materials will not be accepted for credit. Only unopened software packages are accepted for return for credit. Restocking fees may be applicable to certain items. Restocking fees always applicable to special order items.
PROCEDURE FOR RETURNING FOR CREDIT:
When returning items for credit, obtain an RMA # for credit . After receiving your Return Authorization number send the item(s) to PC4PEOPLE, LLC together with a copy of the original invoice, a copy of the Return Merchandise Authorization confirmation, and ALL the original packaging materials including cables, manuals, and CD if applicable. Partial returns are acceptable. Write down "Return for Credit" on the cover of the package. Customer is responsible for the shipping cost of returning items to us for any reasons. Please note that regulations allow only credit to your credit card account if you paid with a credit card. All in-store credits must be used within 60 days. You may request a refund in the form of a coupon to use on the website.
Credits and refunds are handled by our Billing/Accounting Department. All refunds and/or credits will either be placed back on the customer's credit card, or sent to the customer in the form of a company check. The refund process may take 1-30 business days to confirm and complete after all goods are received.
System sales may be cancelled during the assembly and testing process, however all system cancellations will be assessed a cancellation fee of $20 and are subject to a 20% restocking fee, depending on how far along the system is in the assembly and testing process.
All returns on all items, including complete systems, must be in original sellable condition, with all original packing, manuals, and software. All returns on all items, including complete systems, are subject to a 20% restocking fee.
Software sales are final. PC4PEOPLE, LLC will not accept any returns on software.
Microsoft software products of any kind, such as Microsoft Windows95, 98, 98 S.E., ME, 2000, NT, and Microsoft Office 97, 2000, XP, will not be accepted for return or credit in any way shape or form. NO exceptions. Product keys are distributed with these pieces of software and may be wrongfully copied and used. We are unable to accept for return any software that includes a product key of any sort. PC4PEOPLE, LLC is not liable for customer misuse of product keys. Customer is responsible for all software product keys.
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