Return Policy and Procedure

If you believe that the product you received is defective and your warranty has not expired, you must to obtain a return merchandise authorization by contacting our support/RMA department http://www.pc4people.com/contact.php.

A replacement of the same or equal item will be shipped to the customer within 1-5 business days after the item is received. Please be aware that a product used for over 180 days of the invoice date, if returned to PC4PEOPLE, LLC, will be charged a return shipping fee. PC4PEOPLE, LLC does not offer cross-shipping.

PC4PEOPLE, LLC is responsible for exchange of product under warranty, if the manufacturer is refusing to cover the warranty for the product(s) it produced. If the manufacturer warranty for the product(s) is over but product still under warranty with PC4PEOPLE, LLC (dealer warranty), PC4PEOPLE, LLC will cover these items.

The pre-approved RMA/invoice number must be marked clearly on the outside of the shipping box.

PC4PEOPLE, LLC reserves the right to inspect and test all returned products: no replacement or exchange will be granted if the returned products were found to meet the functionality of manufacturer's specifications. If this case should occur, the customer shall be responsible for all return shipping charges on the products that must be returned to the customer. All RMA items must be in original sellable condition, with all original packing materials, manuals, software and cables.

All RMA items must be shipped freight pre-paid by the customer. The customer must pay for any desired insurance on the package. PC4PEOPLE, LLC is not responsible for any losses or damages in transit.

PC4PEOPLE, LLC is NOT responsible for any package lost during shipping.

RMAs will be shipped back to the customer via UPS ground or US Mail. Express shipping will be will be at additional cost. In the case of the item returned being functional, returned in error by customer, return freight must be paid for by the customer.

Customer is responsible for proper packaging of RMA returns, PC4PEOPLE, LLC voids all warranties on items that are insufficiently or inaccurately packaged.

The following packaging guidelines must be met:

° RAM: Wrapped in antistatic packaging and bubble wrap, inside a cardboard box with packaging material around it.

° CPU (Socket): Wrapped in antistatic packaging and bubble wrap. Inside a cardboard box with packing material around it. Secure in CPU tray if sent with original order.

° CPU (Slot): Wrapped in antistatic packaging and bubble wrap. Inside a cardboard box with packing material around it.

° Motherboards: Placed inside the manufacturer's box. Place box inside of larger shipping box with packing material around it.

° All Other Items: Placed inside the original manufacturer's box when applicable. OEM items must be bubble-wrapped. Place all items in a larger shipping box with packing material around it.

Discrepancy and Shipping Damage

For wrong items, missing items, shipping damage or other discrepancy, customer should report to RMA department within 48 hours. We will not be responsible for any discrepancy reported beyond 48 hours. Customer is responsible for paying any freight charge caused by refused shipment or unclaimed goods.

In case of a discrepancy,

° Please check all packaging materials and make sure that you received ALL packages shipped. Some packages may be delivered separately. Read your invoice carefully to see if there is any back ordered and/or drop shipped items.

° Give as much detail as possible to explain exactly what's missing and why there is a difference.

° You are welcome to call or e-mail us.

° We'll investigate and verify the discrepancy before making any decision after receiving your call or e-mail.

° The replacement item must be identical to the original one and be shipped to the same address as the original order.

° We'll inform you whether to ship the wrong item back to us. If you do, we'll reimburse you for the shipping expense or have it picked up by one of our carriers.

Please note that a discrepany is impossible with small, expensive items such as CPUs, memory, etc. We triple check these items before shipping. We will not resend these items.

PC4PEOPLE, LLC will make every effort to deliver on time however, PC4PEOPLE, LLC shall not be liable for late or lost shipments.

Customer Responsibility

Customer is responsible for holding and keeping track of all invoices on customer's account! Original should never leave customer's possession - only copies should be used for returns. Customer should inspect all packages for damage and discrepancies upon receipt. For wrong items, missing items and shipping damages, customer should report to RMA department within 48 hours. Any claims after this will not be honored. Always inspect each item for physical damage, missing documentation and driver disks. Customer should always provide a detailed and specific description of problems for defective items. For any defective equipment you must call the RMA department for an RMA #, which must be present on package next to shipping label, otherwise it will be refused. Purchaser is presumed to have qualified and knowledgeable technical ability to diagnose and pinpoint problem sources. PC4PEOPLE, LLC technical support will provide help where available, but is discouraged to teach customers basic diagnostics and step-by-step installations.

Consequential Damages and Limitations

PC4PEOPLE, LLC shall not be liable for any failure to perform or delay in performing any of its obligations when such failure or delay is due to circumstances beyond its reasonable control including, without limitations, any act of God, war, strike, riot, fire, flood, earthquake, lock-out, late or non-delivery by suppliers, shortage or unavailability of materials, components or transportation facilities, or act, refusal to act, regulation, order or intervention of any governmental authority.

Under no circumstance shall PC4PEOPLE, LLC be liable for any special, indirect, incidental or consequential damages of any kind or nature whatsoever, including, without limitation: lost goodwill, lost resale profits, loss of data or software, work stoppage or impairment of the goods and whether arising out of breach of any express or implied warranty, breach of contract, tort (including negligence), strict product liability or otherwise, even if advised of the possibility of such damage could have been reasonably foreseen, except or lye in case of personal injury where and to the extend applicable law requires such liability. The laws of the State of Oregon, in which PC4PEOPLE, LLC shall govern the rights and obligations of the parties under this agreement.

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